Privacy Policy

Last updated: 22/6/23

The type of personal information we collect

We currently collect and process the following information:

Enquiries

  • Your name 

  • Your contact information (email address & phone number)

  • Your location 

  • Your work details including company name and your role

  • Our contact history with you (where we met you, any contact we have made with you) 

  • We collect non-personal information when you use our website such as your IP address, downloads or forms completed, through website cookies.

How we get the personal information and why we have it

The personal information we process is provided to us directly by you and used in the following ways:

  • We collect information from you every time you contact CX Pathways.We use your details to effectively follow up your enquiry.

  • To provide you with any information or services that you have requested from CX Pathways.

  • To ensure our records are accurate regarding any communication we have had with you since you contacted us.

  • We do not buy or store information from any company or organisation. 

  • We do not share this information with any third party organisations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:

 Your consent. You are able to remove your consent at any time. You can do this by contacting hello@cxpathways.com

How we store your personal information

  •  Your information is securely stored. All data is stored on a safe and secure system, as would be reasonably expected when you contact us to enquire about working with us.

  • We will keep your information for as long as reasonably required to process and complete your enquiry.

Your data protection rights

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

  • You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

  • Please contact us at hello@cxpathways.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@cxpathways.com

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane